FAQ - Billing & Payments

How can I cancel my subscription?

1. Go to Settings.
2. Click on Subscription.
3. Click on Cancel Subscription.
4. Tell us why you cancel the subscription and fill in your password.
5. Click on Cancel Subscription to confirm.

NB! Your subscription will be cancelled at the end of the billing period. You can restore your subscription anytime during that period.

How can I downgrade my plan?

To downgrade your account,

1. Go to Settings.
2. Click on Subscription.
3. Click on Downgrade.
4. Fill in why you wish to downgrade and your password.
5. Click on Downgrade Account to confirm the downgrade.

NB! Your account will be downgraded at the end of the billing period, and you can restore the premium account anytime during that period. Downgrading your plan will not cancel your subscription.

What are the payment methods?

Various payment options are offered in different countries: Bank card, Paypal, WeChatPay, AliPay, Bancontact, EPS, GiroPay, or Klarna. Read more about Payment Methods.

Can I pay with Paypal?

Yes, you can pay with Paypal.

Can I get a refund?

Portfoliobox offers a 14-day money-back guarantee if you are unhappy with your purchase.

If you want to request a refund, please contact our support team at at https://www.portfoliobox.net/contact.

I was charged for a subscription but didn't authorise it! Why is that?

If you were charged, you have an active Portfoliobox subscription. Contact our support team via email to get a refund and cancel your subscription. Kindly provide the following information:

• Date & time of the transaction
• Amount withdrawn

How can I view my past invoices?

You can see your active subscription, billing history, and receipts in the Subscription tab.

To find your receipts:

1. Go to Settings in your Portfoliobox account.
2. Click on Subscription.
3. A new window will appear; from there, you can scroll down and find Your Transactions at the bottom of the window.
4. You can view and download the invoice or print the receipt.
5. Can I cancel anytime?

You can cancel anytime, and your subscription will be cancelled at the end of the billing period. At the end of the billing month if you’re on a monthly plan and at the end of the billing year if you’re on a yearly plan. You can restore your subscription anytime during that period.

When will my subscription renew?

Depending on your plan, your subscription renews each month or each year. You can find your next payment information under Settings → Subscription.

Can I put my subscription on hold?

There's no way to keep your website published and account active while waiting for your payment. All payments are automatic; we can't postpone a payment or pause your subscription.

How can I renew my subscription?

If you pay with a bank card, your subscription will renew automatically monthly or yearly, depending on your chosen plan. If you select any other payment method, you will receive a renewal email with a payment link to renew your subscription.

Can I switch to monthly billing?

Yes. Contact our support team if you want to switch to monthly billing. Visit https://www.portfoliobox.net/contact.

Where can I add my VAT number?

You can add your VAT number at the checkout when upgrading your Portfoliobox account. If you want to add it after creating the subscription, contact our support team at https://www.portfoliobox.net/contact.

I have an overdue payment, what steps should I take to resolve it?

If your renewal is past due, please contact our support team at https://www.portfoliobox.net/contact.