Troubleshoot Issues
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Why domain updates can take up to 48 hours
When connecting a domain name to a site, its DNS (Domain Name System) settings are changed. These changes can take between 24 and 48 hours to start working
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: February 23, 2021
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Domain name issues
When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below:The domain redirects to a 404 Portfoliobox page
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: February 23, 2021
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Troubleshooting Facebook sharing issues
When you share your website on Facebook it will show your website URL and share image. Facebook can show your old URL and image and that is because Facebook has
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Supported browsers
We recommend to use the following browsers for the best browsing experience of your website. Firefox 57, Safari 10.1, Opera 44, Chrome 57, Microsoft Edge 16
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Contact support
If you are still looking for an answer in our knowledge base, do not worry! We are here to help. Contact our support team by email.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Troubleshooting login issues
When logging in, you're ask to fill in your email address, then select the website you want to log into in the list, then fill in your password.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: November 14, 2022
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Clear your browser's cache
Web browser's cache helps the website load faster as it contains for example, the image files from the previous visits. However, in some cases you need to clear
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Incorrect information on Google Search results
If recent changes to your site aren't displaying in Google search results, it's likely because Google hasn't re-crawled and re-indexed your site yet. You can
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: April 15, 2022
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Payment issues
When you upgrade your Portfoliobox account, a subscription is created. Each month, or year, you will automatically be charged for the renewal of your account.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: November 14, 2022
Create your first website
Sign up to Portfoliobox
Create your first page
Summary of page types
Understand Pages, Sections, & Elements
Add content to your website
Add a section to a page
Add an element within a section
Integrations & third-party elements
Add Image and Video content
Duplicate your content
Organise your content
Set a Startpage for your site
Unpublish / publish a page
Change the URL of a page
Understand menu and navigation
Create a link page
Style your content
Margins, padding & position
Edit the mobile version of your site
Ready-made styles
Understand Styles
Publish your site
Preview your site before publishing it
Share your site
Choose a domain name
Connect a custom domain
Account & Subscription
Migration to Portfoliobox 4
Choose the right plan
Upgrade your site
Your subscription
Search Engine Optimisation
What is SEO?
Google Search Console
Improve your site visibility
Add Alt-text to your images
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