Troubleshoot Issues

• Why domain updates can take up to 48 hours

  When connecting a domain name to a site, its DNS (Domain Name System) settings are changed. These changes can take between 24 and 48 hours to start working

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: February 23, 2021

• Supported browsers

  We recommend to use the following browsers for the best browsing experience of your website. Firefox 57, Safari 10.1, Opera 44, Chrome 57, Microsoft Edge 16

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: March 2, 2021

• Contact support

  If you are still looking for an answer in our knowledge base, do not worry! We are here to help. Contact our support team by email.

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: March 2, 2021

• Troubleshooting login issues

  When logging in, you're ask to fill in your email address, then select the website you want to log into in the list, then fill in your password.

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: November 14, 2022

• Payment issues

  When you upgrade your Portfoliobox account, a subscription is created. Each month, or year, you will automatically be charged for the renewal of your account.

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: November 14, 2022

• Domain name issues

  When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below:The domain redirects to a 404 Portfoliobox page

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: February 23, 2021

• Troubleshooting Facebook sharing issues

  When you share your website on Facebook it will show your website URL and share image. Facebook can show your old URL and image and that is because Facebook has

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: March 2, 2021

• Clear your browser's cache

  Web browser's cache helps the website load faster as it contains for example, the image files from the previous visits. However, in some cases you need to clear

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: March 2, 2021

• Incorrect information on Google Search results

  If recent changes to your site aren't displaying in Google search results, it's likely because Google hasn't re-crawled and re-indexed your site yet. You can

  Portfoliobox 4 |  Learn FAQ & Troubleshooting Troubleshoot Issues  |  Created on: April 15, 2022